x999 Terms & Conditions
Before using this platform, please read all rules, bonus policies, and responsible gaming terms carefully — learn about your rights and responsibilities.
These Terms and Conditions ("Terms") apply to the x999 platform and all its services. By opening an account or using any service on the platform, you are considered to have read, understood, and accepted all of the following terms. If you do not agree with any term, please refrain from using the platform.
x999 reserves the right to change these Terms at any time. Continued use of the platform after any changes constitutes acceptance of the updated Terms.
1 Eligibility & Account Registration
To open an account and use the services at x999, you must meet the following eligibility requirements:
- You must be at least 21 years old. Only those aged 21 or above may use this platform.
- Only one account may be opened in your name. Creating multiple accounts is strictly prohibited and may result in account closure.
- You must provide accurate and complete information during registration — providing false information is a violation of these Terms.
- It is your responsibility to keep your account password and login details completely confidential. You may not allow anyone else to use your account.
- You are personally responsible for all activity carried out from your account.
1.1 Identity Verification
x999 may request a national ID card, passport, or other documents for identity verification (KYC) at any time. Withdrawals may be put on hold until verification is complete. x999 reserves the right to close an account if the information provided is found to be false or inconsistent.
2 Account Management & Security
Keeping your x999 account secure is entirely your responsibility. Please follow the guidelines below:
- Use a strong password and change it regularly.
- Never share your login details with any third party.
- If you suspect unauthorized access to your account, notify x999 support immediately.
- Take care to ensure that minors cannot access your account.
2.1 Account Closure
x999 may temporarily suspend or permanently close an account without prior notice in the following cases:
- Violation of any clause of these Terms
- Evidence of fraudulent activity
- Bonus abuse or collusion
- False identity or payment information
- Attempts to manipulate software or systems
3 Deposits, Withdrawals & Payment Policy
All financial transactions on x999 are governed by the following rules:
3.1 Accepted Payment Methods
Deposits and withdrawals on x999 are currently supported via the following mobile banking methods: bKash, Nagad, and Rocket. Payments through any method other than those approved are not permitted. (Rocket is the mobile wallet service of Dutch-Bangla Bank.)
3.2 Minimum Deposit & Withdrawal Limits
- Minimum deposit: ৳100 per method
- Minimum withdrawal: ৳800
- Standard withdrawal time: 5 to 30 minutes
3.3 Withdrawal Conditions
Your account's identity verification must be complete before a withdrawal request can be processed. Funds earned from bonus money cannot be withdrawn before the wagering requirements for that bonus have been met.
Withdrawals must be made to the same account used for the deposit. Withdrawals to third-party accounts are strictly prohibited.
3.4 Transaction Rejection
x999 reserves the right to reject or cancel any transaction if there is suspicion of fraudulent activity or a breach of these Terms. Additional verification procedures may be carried out for suspicious transactions.
4 Bonus & Promotion Policy
x999 offers its users various bonuses and promotions. The following conditions must be followed when using these benefits:
4.1 Welcome Bonus
- 100% bonus on the first deposit, up to ৳20,000.
- Wagering requirement: you must place bets totaling 15 times the bonus amount.
- Wagering is calculated on the bonus amount only (not on the deposit plus bonus).
- Example: ৳1,000 bonus × 15 = after placing ৳15,000 in bets, bonus winnings become withdrawable.
- Each user may receive the welcome bonus only once.
4.2 General Bonus Terms
- Bonus balance cannot be transferred to a third party.
- If bonus abuse or collusion is detected, all bonuses and associated winnings will be voided.
- x999 reserves the right to change or cancel the terms of any bonus offer.
- Using any offer across multiple accounts is prohibited.
4.3 VIP Program
The x999 VIP program has three tiers: Bronze, Silver, and Gold. Weekly cashback benefits are available at each tier. VIP benefit details are at the discretion of x999 and may change at any time.
5 Gaming & Betting Rules
The following rules apply to all gaming and sports betting activities on x999:
5.1 Fair Play Policy
x999 ensures fully fair and transparent gaming. A Random Number Generator (RNG) is used in all games, keeping game outcomes completely impartial.
5.2 Prohibited Activities
- Placing bets using software, bots, or automated tools.
- Two or more users attempting to influence outcomes together (collusion).
- Exploiting system errors or bugs for unfair advantage.
- Taking advantage of incorrectly displayed odds or offers.
- Money laundering or any other illegal financial activity.
5.3 Betting Result Disputes
If there is a dispute regarding the outcome of any game or bet, a complaint must be submitted to x999 support within 24 hours. x999's logs and system data will be treated as the final evidence.
5.4 Technical Issues
If a game result is incomplete due to a server outage, network issue, or any other technical reason, x999 will take appropriate action. In such cases, x999's decision is final.
6 Responsible Gaming
x999 believes that gaming is for entertainment, not addiction. We encourage our users to play responsibly.
6.1 Self-Control Tools
Users may take the following steps to protect themselves:
- Set deposit limits.
- Temporarily close your account for a set period.
- Request permanent account closure if needed.
For more details about these tools, visit our Responsible Gaming page.
6.2 Protection of Minors
Only those aged 21 or above may use x999. If anyone registers on behalf of a minor or allows a minor to access an account, full responsibility for that will fall on the adult concerned.
7 Privacy & Data Protection
x999 is committed to protecting your personal information. SSL encryption technology is used on the platform to keep all data secure.
For details on how your information is collected, stored, and used, please read our Privacy Policy page.
7.1 Sharing Information with Third Parties
x999 does not sell your personal information to third parties. However, information may be shared in the following cases:
- To meet legal obligations
- With authorized third parties for fraud prevention
- For payment processing (bKash, Nagad, Rocket)
7.2 Cookies
The x999 website uses cookies to improve the user experience. By using the site, you are considered to have consented to the use of cookies.
8 Intellectual Property Rights
All content on the x999 platform — logos, designs, graphics, text, software, and related materials — is owned by or licensed to x999. This content:
- May not be reproduced, distributed, or modified without prior written permission.
- Commercial use is strictly prohibited.
- x999's logos or trademarks may not be used in any other context.
Game content is the property of their respective providers (Pragmatic Play, Evolution Gaming, JILI, Spribe, PG Soft, etc.) and is subject to their terms and conditions.
9 Limitation of Liability
x999 bears no liability for the following:
- Financial losses incurred by a user as a result of gambling.
- Games being interrupted due to internet connection issues or device faults.
- Circumstances beyond our control (force majeure) such as natural disasters or government orders.
- Disruptions to third-party services.
x999 provides the platform on an "as-is" basis. No guarantee of uninterrupted or error-free service is given, though x999 always strives to deliver the highest quality of service.
10 Changes to Terms & Contact
10.1 Terms Updates
x999 reserves the right to change these Terms at any time. A notice will be posted on the platform for significant changes. Continued use of the platform after any changes constitutes acceptance of the updated Terms.
The latest Terms will always be available on this page. Previous versions will no longer be in effect.
10.2 Support & Complaints
If you have any questions or complaints about these Terms, please contact our 24/7 support team:
- Live Chat: Live chat support in Bengali and English is available directly on the platform.
- Email: [email protected]
For information on other topics, visit our FAQ page or learn more on our About Us page.