x999's Privacy Policy

x999 is a trusted online gaming and betting platform serving users in Bangladesh. This Privacy Policy ("Policy") applies to the x999 website and all of its services.

We take the privacy of our users' personal information very seriously. This policy describes in detail how we collect your information, the purposes for which we use it, how long we retain it, and the steps we take to keep it secure.

By using x999's services, you are considered to have agreed to the terms of this Privacy Policy. If you disagree with any part of this policy, we ask that you refrain from using our services and contact us regarding the matter.

x999 may collect the following types of information:

2.1 Identity Information

• Full name and date of birth
• National ID card or passport number (for identity verification)
• Mobile number and email address
• Current residential address

2.2 Financial Information

• bKash, Nagad, or Rocket account details (for transaction processing only)
• Deposit and withdrawal history
• Transaction amounts and dates

2.3 Usage Information

• Login times and session duration on the platform
• Gaming history and betting details
• Preferred game categories and activity
• Bonus usage details

2.4 Technical Information

• IP address and device identifier information
• Browser type and operating system
• Device language and time zone
• How you accessed the platform (referral link or direct)

x999 collects information through various methods:

3.1 Information You Provide Directly

You provide information directly when you create an account on our platform, complete identity verification, make a deposit or withdrawal, or contact our support team. This information is essential for using the service.

3.2 Automatically Collected Information

Our system automatically collects technical information when you visit the x999 website or use the app. This includes log files, cookies, and data about user behaviour.

3.3 Information Received from Third Parties

For identity verification and fraud prevention purposes, we may receive information from trusted verification service providers. We also receive transaction confirmation details from payment gateways.

x999 uses the information collected for the following purposes:

• Service Delivery: Managing accounts, processing transactions (via bKash, Nagad, and Rocket), and ensuring gaming functionality.
• Identity Verification: Completing the Know Your Customer (KYC) process to ensure secure and legitimate account management and to prevent money laundering.
• Security: Detecting and preventing fraud, unauthorised account access, and other harmful activities.
• Service Improvement: Reviewing user experience to improve the quality and performance of the x999 platform.
• Communication: Sending important account updates, transaction notifications, and support assistance.
• Responsible Gaming: Identifying excessive betting patterns to provide support to affected users and set limits where needed.
• Legal Compliance: Maintaining compliance with applicable laws and regulations and providing information to relevant authorities upon request.

x999 applies industry-standard technical and organisational measures to protect your information. Our security framework is as follows:

5.1 Technical Security Measures

• SSL/TLS encryption is used for all data transmission.
• Sensitive data (such as payment information) is stored in encrypted form.
• Multi-factor authentication is in place to prevent unauthorised access to accounts.
• Regular security audits and vulnerability assessments are conducted.
• Automated monitoring systems are active to detect suspicious activity.

5.2 Data Retention Period

We retain your information only for as long as necessary to provide the service, meet legal obligations, and resolve potential disputes. Even after an account is closed, certain information may be retained for a specified period due to legal requirements.

x999 never sells or rents your personal information. However, information may be shared with third parties in the following limited circumstances:

• Payment Providers: Necessary information is shared with bKash, Nagad, and Rocket to complete transactions. This information is used solely for transaction verification.
• Technology Service Providers: Trusted technology partners who assist in operating our platform have limited access to information required to perform their functions.
• Identity Verification Services: Identity-related information may be verified with authorised verification service providers as part of the KYC process.
• Legal Authorities: Information may be provided to the relevant authorities pursuant to a court order or legal obligation.
• Business Restructuring: If there is a change in ownership or business structure of x999, information may be transferred, but you will be notified in advance.

All third parties are bound by agreement with us and are obligated to maintain the confidentiality of your information. They may not use your information for any purpose beyond what has been specified.

The x999 website and platform use cookies and similar technologies to function properly.

7.1 Types of Cookies

• Essential Cookies: These cookies are necessary to maintain login sessions and ensure the core functionality of the platform.
• Functional Cookies: Used to remember your preferences, such as language and display settings.
• Analytics Cookies: Collect data to analyse platform usage and improve the service.
• Security Cookies: Help detect and prevent fraud.

7.2 Cookie Controls

You can accept or reject cookies through your browser settings. Please note that disabling essential cookies may prevent certain key features of the platform from working properly.

As a user of x999, you have the following rights regarding your own information:

• Right of Access: You have the right to know what information we hold about you. Upon request, we will provide you with a copy of your data.
• Right to Rectification: You have the right to request a correction if any of your information is inaccurate.
• Right to Erasure: In certain circumstances you may request that your information be deleted. However, some information may not be possible to delete due to legal obligations.
• Right to Object: You have the right to object to the use of your information for specific purposes.
• Data Portability: You may request a copy of your information in a structured, readable format.
• Right to Withdraw Consent: If the processing of your information is based on your consent, you have the right to withdraw that consent at any time.

To exercise any of the above rights, please contact us by email at [email protected]. We will generally endeavour to respond to your request within a reasonable time.

x999's services are intended for users aged 21 and above only. We do not knowingly collect information from minors or allow them to create accounts.

An age verification process is carried out at the time of account registration. If we confirm that a minor has created an account, that account will be closed immediately and the associated information will be deleted.

If you believe that a minor has created an account on x999, please contact us immediately.

x999 may update this Privacy Policy from time to time. Changes may be necessary due to service improvements, legal changes, or business changes.

If any significant changes are made, we will notify you — either directly by email or via a notice on the platform. Continued use of the platform after changes have been made will be considered acceptance of the updated policy.

You can stay informed about the current version of the policy by checking the "Last Updated" date at the top of this page. We recommend that you review this policy regularly.

If you have any questions, concerns, or requests regarding this Privacy Policy, please get in touch with us:

• Email: [email protected]
• Live Chat: 24/7 live chat support (in Bengali and English)

Our support team is available seven days a week, 24 hours a day. We endeavour to respond to any privacy-related matters as quickly as possible.